ZENTOOAt Zentoo, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with an easy and hassle-free return process.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Certain items such as personal care products, intimate goods, and clearance items may not be eligible for return. Please check individual product pages for details.
How to Initiate a Return
- Log in to your account and go to the “My Orders” section.
- Select the item you wish to return and click on “Request Return.”
- Follow the provided instructions to ship the item back to us. Alternatively, you can contact our customer service team for assistance.
Refunds
- Once your return is received and inspected, we will notify you about the status of your refund.
- Approved refunds will be processed to your original payment method within 5-10 business days.
Exchanges
- We currently do not offer direct exchanges. To exchange an item, please return the original product and place a new order.
Non-Returnable Items
- Gift cards
- Downloadable digital products
- Perishable goods
Need Help? If you have any questions or concerns about your return, feel free to reach out via our Contact Us page. Our friendly customer care team is here to assist you!